To start the returns process, please enter your email address or phone number and the order number below. Do not include the "#" in the order number.
Only items purchased directly from MILLIRETRO will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be unused, in the same condition that we sent it to you. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in an acceptable condition we reserve the right to not issue a refund. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
If you would like to view our full refund policy it can be found on at the bottom of our checkout page.
Free gifts or promotional items are not returnable!
Due to our manufacturing warehouse for our products being in Europe and Asia, refunds may be permitted however we do not accept returns or exchanges unless the item you purchased is defective. This is also due to not having USA warehousing at the moment, Milliretro is in the process of branching out and expanding as rapidly as possible and plans to have 100% USA shipping and inventory to allow full returns and exchanges by the year 2021.
If you receive a defective item, please fill out the return request form and contact us at email@example.com with the following details of the product and the defect.
*In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Once a product defect is fully examined we will notify you via-email within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.